ServiceTitan
The heavyweight platform for trades businesses, AI features across the flow.
- The industry's reference operating system
- From call to invoice in one place
- Public-company scale and roadmap
All guides Industries
You are on a roof. Your phone is answering.
A trade business loses money in the moments it cannot answer: the call during a job, the quote that takes three evenings, the follow-up that never happens. AI answers the phone, drafts the quotes, books the jobs and asks for the review. This guide covers what works, the platforms, and when custom fits.
- Every callanswered mid-job
- Quotesout while interest is hot
- Bookedinto a real schedule
- Reviewsasked for, every time
What AI does for a trades business
The wins mirror the day. Calls: answered instantly while your hands are busy, emergencies routed, jobs booked. Quotes: drafted from your pricing and the photos the customer sends, out the same day. Schedule: jobs slotted, confirmed and reminded, no-shows down. Follow-through: invoices chased politely, reviews requested at the happy moment, past customers reactivated when it is boiler season.
01
The phone rings; the job continues
The AI answers, sorts emergency from routine, books the visit or takes the details, in the caller's language.
02
The quote drafts itself
From your price rules and the customer's photos and description, ready for your check and send.
03
The schedule fills and holds
Confirmations and reminders keep customers home, and cancellations backfill from the list.
04
The follow-through happens
Invoice nudges, review requests and seasonal reminders run without office evenings.
When this solution makes sense
A good fit if
- Calls go to voicemail while you work, and voicemails go nowhere
- Quotes take evenings and half never get sent
- The schedule lives on paper or in one person's head
- Reviews come only when a customer is angry
- Seasonal work depends on customers remembering you
Probably not yet if
- Word of mouth fills your calendar and you like it that way
- You have no pricing rules at all, every job priced from scratch
- One person operation with volume one person truly handles
- You want AI to visit the site and diagnose, which it cannot
What changes
Missed calls become booked jobs
The call at 2pm on a ladder becomes a visit on Thursday, not a competitor's customer.
Quotes out the same day
Speed wins trades work; drafted quotes turn evenings of admin into minutes of review.
A schedule that runs itself
Confirmed, reminded, backfilled: the calendar stops leaking hours.
A reputation machine
Steady review requests at the right moment compound into the ranking that feeds the phone.
What teams use it for
- Call answering and emergency routing
- Photo-based quote drafting
- Job scheduling and reminders
- Invoice follow-up
- Review request flows
- Seasonal reactivation campaigns
The established platforms
These platforms lead the industry. They are real, established businesses, and for many trades one of them is the right answer.
Jobber
The SMB favourite for quoting, scheduling and getting paid, with AI arriving.
- Built for small service businesses
- Quote to payment without friction
- Widely loved and reviewed
Housecall Pro
All-in-one home services software with AI answering and assistance.
- Approachable all-in-one for home services
- AI features aimed at the answered call
- Large SMB user base
Workiz
Field service platform with communication and AI tools for trades.
- Communication-centred field management
- AI answering in the product
- Fits dispatch-heavy operations
Off the shelf or custom?
When a platform is enough
If you work in the platforms' home markets and your trade fits their templates, buy: they bundle the phone, schedule and payments story well. Adopt, configure, and let the AI features take the calls.
When custom wins
Custom wins for the Spanish market these platforms barely serve: Spanish and Catalan voice agents on YOUR number, WhatsApp-first booking, quotes from your price logic in your formats, and wiring to whatever runs your business today. We build the trade's front office around how your customers already behave.
Where Sabemos fits
Custom build
We build the front office for trades: voice and WhatsApp agents in Spanish, Catalan and English, emergency routing, photo-based quote drafting on your pricing, scheduling into your calendar, and the follow-up machine for invoices and reviews.
Setup and onboarding
Platform user? We configure the call flows, quote templates and reminder sequences properly, and connect the gaps, measured in answered calls and quotes sent same-day.
Frequently asked questions
Will customers accept an AI answering a plumber's phone?
Customers accept being answered. The instant, competent response that books the visit beats voicemail every time, and emergencies route straight to you.
Can it really quote from photos?
It drafts from photos plus your pricing rules, flagging what needs eyes on site. You review and send; the evenings of quote-writing shrink to minutes.
What about jobs that need a site visit to price?
The AI books the visit and gathers the details so the visit is efficient. Drafting where possible, scheduling where not: both beat silence.
Where is the fastest payback?
Answering the phone. For most trades, one recovered job a week pays for the whole system, and the review flow compounds after it.