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Incident response across PagerDuty, Jira and Mattermost

IT operations and on-call teams that want the same incident steps every time and a record for each alert.

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manage-custom-incident-response-in-pagerduty-and-jira.json

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What it does

Three n8n sub-workflows that follow a custom incident response playbook. A PagerDuty webhook starts the flow when an incident is created, and a Mattermost channel opens for the on-call team with buttons to acknowledge or resolve it. Jira issues are created and updated, and the PagerDuty status changes as the incident moves on.

Use cases

  1. 01Opening a Jira ticket for each new PagerDuty incident
  2. 02Creating a Mattermost channel for the on-call team
  3. 03Updating the incident and ticket status once it is resolved

Connects

Mattermost · Jira Software

Questions about
Incident response across PagerDuty, Jira and Mattermost.

What is Incident response across PagerDuty, Jira and Mattermost used for?

IT operations and on-call teams that want the same incident steps every time and a record for each alert. Three n8n sub-workflows that follow a custom incident response playbook. A PagerDuty webhook starts the flow when an incident is created, and a Mattermost channel opens for the on-call team with buttons to acknowledge or resolve it. Jira issues are created and updated, and the PagerDuty status changes as the incident moves on.

How do I import Incident response across PagerDuty, Jira and Mattermost into n8n?

Copy the workflow JSON from this page and paste it onto the n8n canvas with Ctrl+V or Cmd+V. Then connect your credentials in each node.

Is Incident response across PagerDuty, Jira and Mattermost safe to use?

It passed our automatic scan for credential theft, hidden instructions and risky install commands. Third party open source software. Sabemos AI does not maintain it. Check the code and permissions before you connect it to company data.

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