Doctolib
Europe's leading medical booking and practice platform, AI features included.
- The booking layer patients across Europe already know
- Agenda, reminders and telehealth in one
- Health-grade compliance as a foundation
All guides Industries
Full agendas. Quiet front desks.
A clinic's revenue leaks at the front desk: the call that rang out, the no-show nobody reminded, the recall list nobody worked. AI answers the phone and the WhatsApp, fills the agenda, cuts the no-shows and drafts the notes, under the privacy bar healthcare demands. This guide covers what works, the platforms, and when custom wins.
- Every callanswered, even at noon
- No-showscut by reminder flows
- Recallsworked automatically
- Privacythe non-negotiable
What AI does in a clinic
The wins cluster where admin meets the agenda. Access: calls and messages answered instantly, appointments booked and moved without hold music. Attendance: confirmations and reminders that genuinely cut no-shows, with easy rescheduling. Reactivation: recall lists and dormant patients invited back systematically. Documentation: clinical notes drafted from the consultation for the professional to review. All under health-grade privacy.
01
The patient calls or writes
Phone, WhatsApp or web, answered in seconds, in the patient's language, at lunchtime too.
02
The appointment books itself
Against the real agenda, with the right slot type, confirmed on the spot.
03
Attendance gets protected
Reminders at the right moments, easy changes, waitlist filling the gaps that open.
04
The follow-through runs
Recalls, post-visit instructions and reactivation invitations flow without front-desk hours.
When this solution makes sense
A good fit if
- The phone rings out during treatments and lunch hours
- No-shows cost chair time nobody can bill back
- Recall and reactivation lists exist but never get worked
- Patients ask the same questions daily: hours, prices, preparation
- Clinicians burn evening time writing up notes
Probably not yet if
- The agenda is comfortably full through word of mouth alone
- Nobody will map the appointment types and rules the AI must respect
- You want AI to give clinical advice, which it must not
- The practice software is closed and cannot be connected or worked around
What changes
An agenda that fills and stays filled
Missed calls become bookings, cancellations backfill from the waitlist, gaps shrink.
No-shows measurably down
Confirmation and reminder flows are the sector's most reliable quick win.
The front desk present for patients
The person at reception cares for the human in front of them while the machine handles the phone.
Notes done when the visit ends
Documentation drafted in-consultation, reviewed and signed, evenings returned.
What teams use it for
- Appointment booking by phone and WhatsApp
- No-show reminder flows
- Recall and reactivation campaigns
- Patient FAQ answering
- Pre-visit instructions
- Clinical note drafting
The established platforms
These platforms lead the space. They are real, established businesses, and for many clinics one of them is the right answer.
Microsoft DAX Copilot
Ambient clinical documentation from the consultation, by Microsoft and Nuance.
- The reference product for ambient clinical notes
- Deep healthcare compliance heritage
- Backed by Microsoft's health stack
Heidi Health
The fast-growing AI scribe for clinicians, accessible to smaller practices.
- Scribe quality without enterprise procurement
- Multilingual consultations supported
- Rapid adoption across markets
Weave
Patient communication platform for dental and medical offices: phones, messaging, reminders.
- Front-desk communications in one system
- Built around small practices
- Established, publicly listed company
Off the shelf or custom?
When a platform is enough
For booking, reminders and documentation, the platforms above are strong and carry the compliance weight with them. If your practice software is mainstream and your flows are standard, buy and configure well.
When custom wins
Custom wins around Spanish practice software the global tools ignore, phone and WhatsApp agents in Spanish and Catalan connected to YOUR agenda system, recall logic tuned to your specialties, and privacy architectures where conversation data stays yours. We build the access layer around whatever runs your clinic.
Where Sabemos fits
Custom build
We build clinic access AI under health-grade privacy: voice and WhatsApp agents in Spanish, Catalan and English wired to your agenda software, reminder and recall flows tuned to your practice, and nothing clinical ever left to a machine.
Setup and onboarding
Choosing platforms? We select for your practice software and specialty, connect the pieces, configure the flows and train the front desk, measured in answered calls and kept appointments.
Frequently asked questions
Is patient data safe with AI tools?
It can be, with the right architecture: health-grade platforms, GDPR processors, minimal data in conversations, and clinical content kept out of general tools. That filter comes before any feature.
Will patients, including older ones, use this?
Patients adopt whatever books them faster: the phone still works, WhatsApp confirms, reminders arrive. The point is more ways that work, never fewer.
Can the AI give medical advice?
No, and it must be designed not to: scope limits, safe answers to clinical questions, and a fast route to a human. The machine runs the calendar and the questions about parking.
Where is the fastest payback?
Reminder flows against no-shows, then answering the phone during treatment hours. Both show up in the agenda within weeks.