AcademyWorkflowsCustomer support

Telegram bot with ticketing, live chat and broadcasts

Support and community teams that handle customer conversations on Telegram and need tickets, replies and announcements in one place.

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Paste it straight onto an n8n canvas with Ctrl+V or Cmd+V.

advanced-telegram-bot-ticketing-system-livechat-user-management-broadcasting.json

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What it does

Extends a Telegram bot with support tickets, user storage in Redis and message forwarding. Each user message creates a chat thread in a support forum, and replies are routed back. It can also broadcast channel posts to previous bot users and skips those who have blocked the bot.

Use cases

  1. 01Turn Telegram messages into support tickets
  2. 02Reply to users from a shared support forum
  3. 03Send channel announcements to all past bot users

Connects

HTTP Request · Redis · Telegram · Code

Questions about
Telegram bot with ticketing, live chat and broadcasts.

What is Telegram bot with ticketing, live chat and broadcasts used for?

Support and community teams that handle customer conversations on Telegram and need tickets, replies and announcements in one place. Extends a Telegram bot with support tickets, user storage in Redis and message forwarding. Each user message creates a chat thread in a support forum, and replies are routed back. It can also broadcast channel posts to previous bot users and skips those who have blocked the bot.

How do I import Telegram bot with ticketing, live chat and broadcasts into n8n?

Copy the workflow JSON from this page and paste it onto the n8n canvas with Ctrl+V or Cmd+V. Then connect your credentials in each node.

Is Telegram bot with ticketing, live chat and broadcasts safe to use?

It passed our automatic scan for credential theft, hidden instructions and risky install commands. Third party open source software. Sabemos AI does not maintain it. Check the code and permissions before you connect it to company data.