Multi-Channel Support Answers with OpenAI and Supabase

Customer support teams that receive questions on several channels use it so a person reviews the uncertain cases.

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Paste it straight onto an n8n canvas with Ctrl+V or Cmd+V.

Third party software. By copying, downloading or installing it you accept the Academy legal notice: you are responsible for reviewing its code and permissions before use.

answer-multi-channel-support-queries-with-openai-rag-and-supabase.json

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What it does

This n8n template answers customer questions from Email, Live Chat, WhatsApp, Slack and Discord, using your own documentation. It searches a Supabase vector store and scores each answer on whether the knowledge base supports it. Unclear, negative or handover requests go to a person through a Zendesk ticket, and every conversation is logged.

Use cases

01Answer routine questions from your documentation
02Escalate unclear or upset customers to Zendesk
03Review a weekly report of support conversations

Connects

Send Email · Google Sheets · Postgres · Slack · Discord · Zendesk · Supabase · WhatsApp Business Cloud · Code · AI Agent · Basic LLM Chain · Embeddings OpenAI

Questions about
Multi-Channel Support Answers with OpenAI and Supabase.

What is Multi-Channel Support Answers with OpenAI and Supabase used for?

Customer support teams that receive questions on several channels use it so a person reviews the uncertain cases. This n8n template answers customer questions from Email, Live Chat, WhatsApp, Slack and Discord, using your own documentation. It searches a Supabase vector store and scores each answer on whether the knowledge base supports it. Unclear, negative or handover requests go to a person through a Zendesk ticket, and every conversation is logged.

How do I import Multi-Channel Support Answers with OpenAI and Supabase into n8n?

Copy the workflow JSON from this page and paste it onto the n8n canvas with Ctrl+V or Cmd+V. Then connect your credentials in each node.

Is Multi-Channel Support Answers with OpenAI and Supabase safe to use?

It passed our automatic scan for credential theft, hidden instructions and risky install commands. Third party open source software. Sabemos AI does not maintain it. Check the code and permissions before you connect it to company data.

Related resources

Read the guide: AI customer service agents ↗