Resolve long-open Jira support issues with AI

Customer support teams that want forgotten or long-lived Jira issues reviewed, answered or escalated automatically.

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automate-customer-support-issue-resolution-using-ai-text-classifier.json

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What it does

Runs daily to find Jira issues older than 7 days that are not Done, and processes each one as a subworkflow. AI classifies the issue from its comment history. Resolved issues get a sentiment check, then are closed or escalated in Slack. Stalled ones are searched against similar issues and Notion, or get a reminder.

Use cases

01Close resolved issues that were left open
02Escalate unhappy customers to Slack
03Add reminders to issues waiting for a reply

Connects

Slack · Jira Software · AI Agent · Basic LLM Chain · OpenAI Chat Model · Structured Output Parser · Text Classifier · Sentiment Analysis

Questions about
Resolve long-open Jira support issues with AI.

What is Resolve long-open Jira support issues with AI used for?

Customer support teams that want forgotten or long-lived Jira issues reviewed, answered or escalated automatically. Runs daily to find Jira issues older than 7 days that are not Done, and processes each one as a subworkflow. AI classifies the issue from its comment history. Resolved issues get a sentiment check, then are closed or escalated in Slack. Stalled ones are searched against similar issues and Notion, or get a reminder.

How do I import Resolve long-open Jira support issues with AI into n8n?

Copy the workflow JSON from this page and paste it onto the n8n canvas with Ctrl+V or Cmd+V. Then connect your credentials in each node.

Is Resolve long-open Jira support issues with AI safe to use?

It passed our automatic scan for credential theft, hidden instructions and risky install commands. Third party open source software. Sabemos AI does not maintain it. Check the code and permissions before you connect it to company data.

Related resources

Read the guide: AI customer service agents ↗