WhatsApp product training and support agent

Customer support and ecommerce teams who manage product information and answer client questions over WhatsApp.

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Paste it straight onto an n8n canvas with Ctrl+V or Cmd+V.

Third party software. By copying, downloading or installing it you accept the Academy legal notice: you are responsible for reviewing its code and permissions before use.

automate-product-training-customer-support-via-whatsapp-gpt-4-google-sheets.json

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What it does

This n8n workflow listens for WhatsApp messages and routes them in two ways. Messages starting with train: send a product link, which the workflow reads, cleans and structures with GPT-4 into name, price, topic and FAQs, then saves in Google Sheets. All other messages go to a support assistant that answers customer questions using that product data.

Use cases

01Add a product to your sheet by sending its link
02Answer customer questions about products on WhatsApp
03Keep structured product data and FAQs in Google Sheets

Connects

Google Sheets · HTTP Request · WhatsApp Business Cloud · Code · AI Agent · OpenAI Chat Model · Simple Memory

Questions about
WhatsApp product training and support agent.

What is WhatsApp product training and support agent used for?

Customer support and ecommerce teams who manage product information and answer client questions over WhatsApp. This n8n workflow listens for WhatsApp messages and routes them in two ways. Messages starting with train: send a product link, which the workflow reads, cleans and structures with GPT-4 into name, price, topic and FAQs, then saves in Google Sheets. All other messages go to a support assistant that answers customer questions using that product data.

How do I import WhatsApp product training and support agent into n8n?

Copy the workflow JSON from this page and paste it onto the n8n canvas with Ctrl+V or Cmd+V. Then connect your credentials in each node.

Is WhatsApp product training and support agent safe to use?

It passed our automatic scan for credential theft, hidden instructions and risky install commands. Third party open source software. Sabemos AI does not maintain it. Check the code and permissions before you connect it to company data.

Related resources

Read the guide: AI customer service agents ↗