ConnectWise New Ticket Alerts in Microsoft Teams

IT service desks and dispatch teams that want to know right away when a ticket arrives.

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Third party software. By copying, downloading or installing it you accept the Academy legal notice: you are responsible for reviewing its code and permissions before use.

create-teams-notifications-for-new-tickets-in-connectwise-with-redis.json

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What it does

Calls the ConnectWise Manage REST API to pull tickets in the New status, or any status you choose. When a new ticket comes in, it sends a notification to your dispatch team in Microsoft Teams. Redis is used in the workflow, and a video walkthrough is linked in the template.

Use cases

01Alert dispatchers in Teams when a new ticket arrives
02Watch a specific ticket status in ConnectWise
03Keep the whole service team aware of incoming requests

Connects

HTTP Request · Redis · Microsoft Teams · Code

Questions about
ConnectWise New Ticket Alerts in Microsoft Teams.

What is ConnectWise New Ticket Alerts in Microsoft Teams used for?

IT service desks and dispatch teams that want to know right away when a ticket arrives. Calls the ConnectWise Manage REST API to pull tickets in the New status, or any status you choose. When a new ticket comes in, it sends a notification to your dispatch team in Microsoft Teams. Redis is used in the workflow, and a video walkthrough is linked in the template.

How do I import ConnectWise New Ticket Alerts in Microsoft Teams into n8n?

Copy the workflow JSON from this page and paste it onto the n8n canvas with Ctrl+V or Cmd+V. Then connect your credentials in each node.

Is ConnectWise New Ticket Alerts in Microsoft Teams safe to use?

It passed our automatic scan for credential theft, hidden instructions and risky install commands. Third party open source software. Sabemos AI does not maintain it. Check the code and permissions before you connect it to company data.

Related resources

Read the guide: AI customer service agents ↗