WhatsApp Support Bot with Google Docs Knowledge Base

Support teams of small businesses such as clubs, restaurants or agencies that answer repeat questions from a policy or FAQ document.

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Third party software. By copying, downloading or installing it you accept the Academy legal notice: you are responsible for reviewing its code and permissions before use.

customer-support-whatsapp-bot-with-google-docs-knowledge-base-and-gemini-ai.json

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What it does

An n8n workflow template for a WhatsApp support assistant that reads your company information from a Google Doc. Each question is combined with the document text and today's date, and the AI replies in WhatsApp using Gemini or ChatGPT. Conversations are logged to Google Sheets.

Use cases

01Answer opening hours and policy questions
02Reply from an FAQ kept in Google Docs
03Log customer conversations in Google Sheets

Connects

Google Sheets · Google Docs · WhatsApp Business Cloud · Code · AI Agent · Simple Memory · Google Gemini Chat Model

Questions about
WhatsApp Support Bot with Google Docs Knowledge Base.

What is WhatsApp Support Bot with Google Docs Knowledge Base used for?

Support teams of small businesses such as clubs, restaurants or agencies that answer repeat questions from a policy or FAQ document. An n8n workflow template for a WhatsApp support assistant that reads your company information from a Google Doc. Each question is combined with the document text and today's date, and the AI replies in WhatsApp using Gemini or ChatGPT. Conversations are logged to Google Sheets.

How do I import WhatsApp Support Bot with Google Docs Knowledge Base into n8n?

Copy the workflow JSON from this page and paste it onto the n8n canvas with Ctrl+V or Cmd+V. Then connect your credentials in each node.

Is WhatsApp Support Bot with Google Docs Knowledge Base safe to use?

It passed our automatic scan for credential theft, hidden instructions and risky install commands. Third party open source software. Sabemos AI does not maintain it. Check the code and permissions before you connect it to company data.

Related resources

Read the guide: AI customer service agents ↗