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WhatsApp Business bot for customer service

Customer service teams who handle appointments and messages on WhatsApp and want a simple shared sheet to manage replies.

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Paste it straight onto an n8n canvas with Ctrl+V or Cmd+V.

boost-your-customer-service-with-this-whatsapp-business-bot.json

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What it does

An n8n workflow that manages customer messages and appointments over WhatsApp Business. A Google Form submission triggers a WhatsApp template message, incoming replies are stored in Google Sheets, and answers you write in the sheet are sent back one by one.

Use cases

  1. 01Confirm an appointment after a form submission
  2. 02Log incoming WhatsApp messages in a sheet
  3. 03Send queued replies by marking them as ready

Connects

Google Sheets · WhatsApp Business Cloud

Questions about
WhatsApp Business bot for customer service.

What is WhatsApp Business bot for customer service used for?

Customer service teams who handle appointments and messages on WhatsApp and want a simple shared sheet to manage replies. An n8n workflow that manages customer messages and appointments over WhatsApp Business. A Google Form submission triggers a WhatsApp template message, incoming replies are stored in Google Sheets, and answers you write in the sheet are sent back one by one.

How do I import WhatsApp Business bot for customer service into n8n?

Copy the workflow JSON from this page and paste it onto the n8n canvas with Ctrl+V or Cmd+V. Then connect your credentials in each node.

Is WhatsApp Business bot for customer service safe to use?

It passed our automatic scan for credential theft, hidden instructions and risky install commands. Third party open source software. Sabemos AI does not maintain it. Check the code and permissions before you connect it to company data.