AcademyMCP serversCustomer support

Freshdesk MCP

Customer support teams that want an AI assistant to create and update Freshdesk tickets from a chat.

Use it nowWant it running at your company?
  • Recommendedour rating
  • 70gitHub stars
  • MITlicence
  • 2 months agolast update

Use it now

Open inClaudeChatGPTGeminiPerplexity
claude mcp add freshdesk-mcp -- uvx freshdesk-mcp --env FRESHDESK_API_KEY=<your_api_key> --env FRESHDESK_DOMAIN=<your_domain>
Install in CursorInstall in VS CodeOpen the original ↗

Third party software. By copying, downloading or installing it you accept the Academy legal notice: you are responsible for reviewing its code and permissions before use.

README.md

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What it does

An MCP server that connects AI assistants to Freshdesk through its API. It exposes tools for support operations such as creating tickets with subject, description, priority, status and custom fields, and updating existing tickets.

Use cases

  1. 01Create a ticket from a customer email pasted into chat
  2. 02Update the status or priority of an existing ticket
  3. 03Add custom field values when logging a request

Questions about
Freshdesk MCP.

What is Freshdesk MCP used for?

Customer support teams that want an AI assistant to create and update Freshdesk tickets from a chat. An MCP server that connects AI assistants to Freshdesk through its API. It exposes tools for support operations such as creating tickets with subject, description, priority, status and custom fields, and updating existing tickets.

How do I install Freshdesk MCP?

Run this in your terminal: claude mcp add freshdesk-mcp -- uvx freshdesk-mcp --env FRESHDESK_API_KEY=<your_api_key> --env FRESHDESK_DOMAIN=<your_domain>

Is Freshdesk MCP open source?

Yes. The code is on GitHub (effytech/freshdesk_mcp) under the MIT licence.

Is Freshdesk MCP safe to use?

It passed our automatic scan for credential theft, hidden instructions and risky install commands. Third party open source software. Sabemos AI does not maintain it. Check the code and permissions before you connect it to company data.

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